At Eyanga, we connect customers with unique products from various independent store owners. Please review our shipping policy to understand how shipping is handled by the store owners who list their products on our platform.

This policy ensures that customers and store owners are fully informed about the responsibilities of store owners regarding shipping, while also providing clarity on the customer’s role in the process.

Each store owner on Eyanga is responsible for managing the shipping of their products. This includes:

• Packaging items securely to ensure safe delivery.
• Handling shipping fees and methods based on the product listing.
• Providing accurate tracking information to the customer once the item is shipped.
• Communicating with the customer regarding shipping

Shipping times may vary depending on the store owner’s location and the customer destination. Store owners are responsible for communicating estimated delivery times with customers, which are typically shown on the product listing page. Customers should check this information before completing a purchase.

• Processing Time: Store owners will have a designated processing time to prepare and ship the order, typically between 1-5 business days, unless otherwise stated.
• Delivery Time: Delivery times will vary based on the shop owner, shipping method selected at checkout and customer’s location.

Shipping costs are calculated by the store owner and may vary depending on the destination, size, and weight of the product. These costs will be clearly outlined during the checkout process.

• International Shipping: Some store owners may offer international shipping. Please check the specific product listing for availability and additional charges

• Tracking Information: Once the order has been shipped, store owners are required to provide tracking information and/or shipping progress, which will be shared with the customer through their Eyanga account.
• Delivery Issues: In case of delivery issues such as delays, lost packages, or incorrect tracking information, customers should contact the store owner directly for resolution.

Certain products may have shipping restrictions depending on the destination country’s regulations. It is the store owner’s responsibility to ensure their product complies with all shipping restrictions for both domestic and international orders.

Customers should:

• Ensure that the shipping address provided at checkout is accurate and complete.
• Be available to receive their package or arrange for collection from the shipping provider if necessary.

If a product is eligible for return, the customer will be responsible for shipping the item back to the store owner, unless otherwise agreed upon. Any return shipping policies will be detailed in the store owner’s return policy and/or by the store owner. Customers can kindly contact the store owner for clarification of the return process.

Store owners are responsible for ensuring that all items are packaged securely to prevent damage. If an item arrives damaged or is lost during shipping:

• Customers must report the issue directly to the store owner within a specified time frame, usually within 7 days of delivery.
• The store owner may either offer a replacement or issue a refund depending on their specific policy.

If you have any questions regarding the shipping of your order, please contact the store owner directly through your Eyanga account. In cases where issues with shipping, delivery, or order resolution cannot be settled directly with the store owner, you may contact Eyanga for further assistance. Our team will review the matter and work to help resolve disputes or outstanding concerns.

By placing an order on Eyanga, you acknowledge that store owners are solely responsible for fulfilling and shipping your order, while Eyanga serves as a platform to facilitate the transaction between customers and independent sellers. However, Eyanga remains available to support and assist customers with unresolved issues.

For further assistance, please reach out to our customer service team through the Contact Us Tap on our website